Iansyst Scottish Office

Iansyst has had a dedicated Scotland office for over 10 years, providing services to our customers across Scotland, including the Highlands and Islands. This team are responsible for the complete service for our Scottish customers, which include Commercial clients, Students in receipt of the Disabled Students Allowance, and Higher Education institutions.

We are specialists in disability solutions including Assistive Technology Software, Computers and Training backed up by our dedicated Help Desk Support team and our  Computer Repair Centre.

Our local Assistive Technology Trainers deliver the Assistive technology training both face to face and remotely, dependent on the clients preference, and this training is booked by our Training Administrator who is based in our Fife office.

We work with our Scottish clients to provide a quality service, and nothing is too much trouble!  We are available to visit personally or remotely and to book this please email Scotland@iansyst.co.uk  We run annual conferences to show case new technologies and always have incredible feedback on the content and venues such as Edinburgh Zoo and Murrayfield Stadium.

Meet the Team

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Gill Hudson

Director – Diversity and Inclusion

Gill Hudson heads up the Scottish team, and is the Director of Diversity and Inclusion for Iansyst.  Gill has been with Iansyst for14 years starting as an Assistive Technology Trainer and worked her way up to a Director.

With over 20 years’ experience in delivering training to individuals on both a one to one, and group basis. Gill has an in-depth knowledge of disabilities and how the challenges can impact an individual in their daily life

Gill is responsible for managing the team, the HR aspects of the whole company and account managing our clients.

Gill is passionate about Diversity and Inclusion, and was proud to head up our renewal of our Disability Confident Leader status.

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Steven Hynd

Technical Services Manager

I have worked for Iansyst for 8 years, starting off in a spilt role covering technical support and AT training based out of our Scottish office in Edinburgh. My current role within Iansyst is the technical services manager; I oversee both technical support and our repair centre.

Having spent time in both AT training and technical support, this has allowed me to develop an in depth knowledge of AT products and the DSA sector as a whole.

I have a diverse skill set allowing me to help students from the point of their assessment right through to their course completion, whether it be in the form of support or training/coaching.

Having a strong technical background has allowed me to develop my skills to support a wide range of AT solutions including more complex needs such as Visual/Hearing Impairment and help develop in-house infrastructure systems.

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Patrick Ekata

DSA Sales Executive (Scotland)

Working from our Scottish Office and part of the DSA Sales Team Patrick will be able to offer professional and knowledgeable advice on software and hardware solutions plus support services like software training to assist with a wide variety of disability areas.

Patrick is responsible for being the main contact to Scottish assessors, students and clients and will produce quotes, orders and ultimately ensure the equipment or service is delivered in a timely manner.

In his free time Patrick enjoys learning about new technologies, playing football and mountain biking.

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Alan Duncan

Assistive Technology Specialist

I joined the Iansyst training team in September 2008 having spent more than 10 years working as a Microsoft IT Trainer in both the private and the public sectors gaining a Microsoft Master Trainer qualification for Office 2003 along the way.

I provide software training on a range of programs recommended under Disabled Student Allowance (DSA) or Access to Work (AtW) funding.  This includes voice recognition, text-to-speech, mind mapping software, and solutions to assist users with visual or hearing impairments.

I hold certifications in Preparing to Teach in the Lifelong Learning sector (PTTLS), Microsoft Office Specialist 2016, and OCN Promoting Dyslexia Awareness.

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Anthony Marsh

Senior Technical Services

As Senior Technical Services Technician Anthony is responsible for dealing with the customers calling in for technical support and repairing their computers based in our Scottish office.

Helping customers get back to their studies and work is extremely rewarding.

John Atkinson

Technical Support

This team are the first point of contact for any customer who is having issues and difficulties with either their hardware or software, this also involves insurance and warranty claims.

In his spare time he likes to spend time out and about enjoying beautiful Scotland and playing drums in a local band. John also enjoys going to restaurants and music gigs

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Dawn Top

Scottish Customer Service Executive

Dawn has been with Iansyst for over 2 years, and has a multi roles within our Scottish office, covering technical support, contacting customers who require training, liaising with 3rd party vendors and insurance and warranty suppliers.

She also assists with any customer services enquires. In fact, when you call the Scottish phone line you are very likely to speak to the very helpful Dawn!

What our customers are saying about us

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