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Office 2013 – Word and excel Crash when opening

by Lynette Penney | Jun 09, 2014

You may find this article useful if:

  •  Word Crashes when opened
  • Excel Crashed when opened
  • You see the following error

MS Word Stopped working screen

This error is usually caused by broken or incompatible Addins in office – To resolve this problem the offending addin must be disabled.

 

  1. Firstly hold the Windows key & press “R” to open a “Run” dialog box.
  2. Type “winword /safe” or copy and paste the text below and press “Enter”
  3. Word should now open up in safe mode
  4.  Click File > options > and then click Add-ins
  5. At the bottom of the add ins window you will see Manage, make sure this is set to “COM Add-ins” and click “Go
  6. You will now be able to see a list of all the current Add-ins, You can untick an item to stop it loading with office and stop it crashing and then click “Ok”

Note: It may take a little trial an error to find the malfunctioning Add-in.

7. Now close all the open windows and restart Microsoft Word as normal.