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As one of the UK's leading Assistive Technology and disability services suppliers for over 30 years, we combine our expert knowledge with years of experience in the disability field to develop, source and provide high-quality Assistive Computer Technology, consultancy, training and software.
We offer disability solutions for individuals, educational institutions and commercial organisations helping people with dyslexia, dyspraxia, visual impairment, physical disabilities and much more.


We are currently recruiting for the following roles: 

 

Accounts Assistant 



Department:

Finance

Reports to:

Finance Manager

Contracted Hours:

37.5 hours per week, Monday to Friday, hours between 9am & 5pm

Overall responsibility:

Responsibility for Purchase Ledger and Payments.

Providing support in the finance office.

Specific duties/responsibilities:

Purchase and Sales Ledger:

  • Ensure filing & completeness of documentation
  • Review & process high volumes of purchase and sales invoices & debit memos (credit notes)
  • Issuing remittance advices
  • Entering receipts and transactions onto the accountancy software

Other Duties

  • Ordering stationery and other office supplies

 

Preferred skills:

  • Good communicator with lots of energy & motivation
  • Knowledge of Excel spreadsheets
  • Educated to A-Level, ideally with Maths C grade or above

Other factors:

  • Holiday & Sickness cover for other members of the Finance team
  • Any other tasks that may reasonably be required from time to time by your manager

Working with:

  • All departments, but particularly Purchasing & Information Systems 
 


  • Technical Support Tier 1



Department:

Technical Support-Edinburgh Office

Reports to:

Technical Services  Manager

Contracted Hours:

Full Time – Permanent

Overall responsibility:

To provide remote assistance in the installation of Assistive Technology software. Providing 1st point of contact to assist our customers, dealing with a range of enquiries on both Window and Mac platforms

Specific duties/responsibilities:

  • Software installations
  • Log incoming calls and emails into the Service desk
  • Ensure data input and accuracy within the support ticket system and company database
  • Helping customers with assistive technology software and hardware
  • Monitoring the Helpdesk emails and voicemails and ensure ticket is created within 2 hours
  • Arrange collection of faulty computer equipment, including arranging loan computers as appropriate
  • Liaise with 3rd party vendors to resolve incidents
  • Resolving hardware and software related problems over the phone and / or via remote desktop with customers
  • Research new problems to find solutions
  • Create and update articles to maintain up to date information
  • Assisting with in-house build / repairs and loan portal

Other factors:

  • Assisting other departments with a range of services
  • Working with internal staff to progress  development projects

Working with:

  • Customer Services, Training Services, Cambridge  Office
 


Training Consultant Positions x 2


Position: Training Consultant
Location: 1 x Sussex/Kent + 1 x Oxford 
Salary: Competitive

About the Role
Due to an exciting phase of growth we are looking for training consultants to deliver both training and consultancy to DSA and work place clients, to join our training services team.

You will be visiting our clients delivering both Assistive Technology Training on a one to one basis, as well as Strategy Sessions, which would rely on your experience of how to assist an individual with, for example, coping strategies to develop practical plans and to help promote efficient working habits to expand both confidence and productivity.

You would also undertake a Consultancy role where you would make suggestions with regard to, but not exclusively, the appropriate technology.

The successful candidate will have excellent IT skills and be able to prioritise their own workload.  It is imperative you are an effective communicator with excellent customer services skills.  Experience in delivering training on a one to one or group basis within a workplace environment is essential.  A clean driving licence and vehicle are also essential.

Relevant qualifications are desirable, but not essential.

All of our training positions are subject to a CRB disclosure.

You may have experience of the following; Workplace Consultant, IT Trainer, Software Trainer, Assistive Technology Trainer, Trainer etc.

To apply please email your CV to HR@iansyst.co.uk

Technical Support Tier 1

Department: Technical Support-Edinburgh Office
Reports to: Technical Services  Manager
Contracted Hours: Full Time – temporary 3 months

Overall responsibility: 
To provide remote assistance in the installation of Assistive Technology software. Providing 1st point of contact to assist our customers, dealing with a range of enquiries on both Window and Mac platforms

Specific duties/responsibilities: 

  • Software installations
  • Log incoming calls and emails into the Service desk
  • Ensure data input and accuracy within the support ticket system and company database
  • Helping customers with assistive technology software and hardware
  • Monitoring the Helpdesk emails and voicemails and ensure ticket is created within 2 hours
  • Arrange collection of faulty computer equipment, including arranging loan computers as appropriate
  • Liaise with 3rd party vendors to resolve incidents
  • Resolving hardware and software related problems over the phone and / or via remote desktop with customers
  • Research new problems to find solutions
  • Create and update articles to maintain up to date information
  • Assisting with in-house build / repairs and loan portal
Other factors: 
  • Assisting other departments with a range of services
  • Working with internal staff to progress  development projects
Working with: Customer Services, Training Services, Cambridge  Office

 

Customer Services Administrator

Department: Customer Services

Overall Responsibilities:

Working as part of the Customer Services team you will be providing first line telephone and email support to our customers. Queries can include general product and services enquiries, delivery questions and product returns. You will also be logging technical support fault tickets.  

Support the Customer relations and support teams the key areas are:

  • Post
  • Provide efficient primary interface for inbound customer communications.
  • Stationary Orders
  • Ensure all visitors are welcomed and signed into the building
  • Arranging catering
  • Keeping the reception area tidy
  • Setting up meeting rooms
  • Maintaining the departments email groups
  • Perform data entry and filing activities
  • Assist when arranging company events
  • Respond to student enquiries via email and phone, including making outbound calls to resolve issues and chase for any outstanding information.
  • Efficient handling of queries; processing and answering any fax, post or e-mail queries within 24 hours.
  • Creating support tickets
  • Efficient co-ordination & communication with Repair Centre.
  • Regular review and communication of Back Order task list with customers
  • When required supporting the DSA with deliveries bookings
 
 Working With:
  • Repair Technicians
  • Helpdesk Support team,
  • LEAs, students and educational customers
  • Sales Order Processing & Quotes
  • Delivery & Training Admin
  • Technical Services ( and Repairs )
  • Despatch & Warehouse

 

 

Disabled Student Allowance - Bookings Coordinator

 

Temporary DSA Bookings Co-ordinator

Department: Disabled Student Allowance Team

Overall Responsibilities:

To co-ordinate student information for computer builds, booking deliveries and other services for disabled students who have been awarded our products.

  • Handling student enquiries including making outbound calls to obtain information in order to fulfil computer and software orders organising;
  • Deliveries
  • On-Site Set-Ups
  • The first training session.
  • Work closely with the DSA quotes team and sales co-ordinator to ensure student information is complete, entered onto our systems accurately and also to provide cover in periods of peak workloads.
  • Work with purchasing every day to chase up outstanding stock and ensure purchasing are aware of outstanding tasks to help ensure orders are fulfilled as quickly as possible.
  • Ensure all customer records and ‘outstanding tasks’ reflect the accurate status of orders to be shipped within the Everest database.
  • Provide back-up telephone support for the business. This role requires excellent telephone and interpersonal skills with a good knowledge of Microsoft office, including Excel. Some experience of customer database systems would be useful.
  • An enhanced DBS check will be conducted.

This is a temporary position until March 2018. Hours are negotiable and we are flexible with regard to the role being full or part time.

Job Type: Temporary